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Inspiron 13 - Integrated webcam not working
Hi all,
I cannot get the integrated webcam to work on my Dell Inspiron 13 7000 series. It used to work just fine, but I'm unsure what happened. I've tried following multiple guidelines from Windows 10 (starting/stopping antivirus), but realizing it may be that the driver is no longer there. I've tried Dell System Detect, and it says that "We are unable to find the selected device." I've tried downloading the driver "Realtek IR Camera Driver", to no avail. Searching in my Device Manager, there is no tab for Imaging Devices, and no camera shows up under Sound, video, and game controllers.
Any thoughts as to how to fix it? Thanks in advance of any suggestions!
ieee488
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January 3rd, 2018 12:00
Did you system just get updated to Windows 10 1709?
egeiss
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January 3rd, 2018 16:00
It did just get updated to that. Think that's the problem?
egeiss
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January 3rd, 2018 16:00
There is an unknown USB device in the device manager.
In addition, it was updated less than a month ago to Windows update Version 1709.
Dell-SreejithR
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January 3rd, 2018 16:00
Thank you for your message.
Do you see an option that says unknown device in device manager?
Has there been any recent software changes like new game installation or Windows update?
Please click on my Dell username & send a private message with the service tag, registered name & email address.