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1.2K Posts
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Some Forum Logins Now Require Both 2FA and (Multiple) CAPTCHAs
I think requiring users to sometimes complete both 2FA and CAPTCHA challenges for the same sign in to this Dell forum (i.e., their Dell account) is a bit of an overkill.
I logged in to the forum twice today. The first only required my email and password plus 2FA, but the second required me to:
- Enter my email and password
- Complete a CAPTCHA
- Retrieve and enter my 6-digit 2FA code
- Complete a second CAPTCHA
I could understand either a 2FA OR a CAPTCHA challenge, but not both for the same login.
Is it even necessary to still be using CAPTCHA challenges as part of the login process when every login now requires 2FA?
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Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.4291 * Firefox v125.0.3 * Microsoft Defender v4.18.24030.9-1.1.24030.4 * Malwarebytes Premium v5.1.3.110-1.0.1219 * Macrium Reflect Free v8.0.7783 * Dell Update for Windows Universal v5.2.0 * My Dell v2.2.6.0
DELL-Chris M
Community Manager
Community Manager
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54.3K Posts
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May 9th, 2024 12:46
Thanks. This topic is an ongoing discussion with both applicable teams.
Chino de Oro
5 Practitioner
5 Practitioner
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5K Posts
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May 10th, 2024 03:16
I saw some recent reports indicating certain users were receiving email notification about data breach. Could the implementation of 2FA being pushed as part of mitigation and response to secure users accounts.
lmacri
3 Apprentice
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1.2K Posts
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May 10th, 2024 13:54
Hi @Chino de Oro :
Thanks for the heads up. I found several articles about this after reading your post, including BleepingComputer's 09-May-2024 Dell warns of data breach, 49 million customers allegedly affected.
I have no objection to the addition of 2FA to the Dell forum login - just the constant nags to complete the extraneous CAPTCHA challenges during the login process.
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Dell Inspiron 15 5584 * 64-bit Win 10 Pro v22H2 build 19045.4291 * Firefox v125.0.3 * Microsoft Defender v4.18.24030.9-1.1.24040.1 * Malwarebytes Premium v5.1.4.112-1.0.1233 * Macrium Reflect Free v8.0.7783 * Dell Update for Windows Universal v5.2.0 * My Dell v2.2.6.0
(edited)
mich358
1 Rookie
1 Rookie
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1 Message
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May 10th, 2024 14:55
Why doesn’t Dell put the data breach notification at the top of these forums? The first thing I do when receiving an email like that is to check the support site directly to confirm.
sheraz0337
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May 13th, 2024 09:49
Thank you. This topic is currently being discussed by both relevant teams. Your input is valued and appreciated.
(edited)